FAQs

Where do I login?

Please follow the link on the 'Login' page above.

Where do I find my participant number?

Your participant number is a 5 digit number starting with 3 or a 7 which can be found on the address label on your plastic sample envelope.

What do I do if I cannot find my participant number or password?

If you have lost/cannot find your participant number or password please contact the office on 0114 267 3300.

How do I request a repeat sample?

If repeat samples are required please contact the office by phone on 0114 267 3300.

What do I do if any fluid is spilled?

The volume of fluid is pre measured and all the fluids need to be transferred. If any is spilled please contact UKNEQAS on 0114 267 3300 to request a repeat pack.

What do I do if I have more than one registration?

You need to assign each participant number to one device so that the cumulative record is showing how that specific device performs over time. Some centres find it helpful to put a sticker on the device showing the participant number.

How many results can I enter?

We can only accept one device's results per registration, but do not send several results on the result sheet as we cannot process them.

How do I know if I have entered my results?

If entering results on the website please make sure you press the save button in order to submit the data. It is advisable to print a copy of this webpage to keep in your records.

What do I do if there are problems with the web entry system?

If there are any problems with the web entry system please contact the office on 0114 267 3300.

Will I receive a results sheet if I am registered for web entry?

If your centre has chosen to be registered for web entry of results you will not receive a result sheet and are required to enter results via our website.

Will I receive a paper copy of reports?

You will not receive a paper copy of reports but are required to print this yourself from our website (these are usually available around 2 weeks after the closing date). You will receive an e-mail stating when these are available IF you have registered your email address with us.

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